Some of you may have noticed some bizarre shipping charges at checkout yesterday, as well as problems putting some items in your shopping cart. My sincere apologies for the glitch. I can't imagine what some of you must have thought when you received an almost $40 shipping charge! I'm actually quite embarassed. {blush} I send out thanks to one customer who called to tell me about the problem(s). Thank you Katherine!
On another, but related note: as many of you are aware, LivingPlaying does not combine coupon codes and the $100 free shipping offer. I ask that you please honor that condition when you are checking out. If you inadvertently use the coupon code when you have placed more than $100 of product in your cart, I will manually re-figure the shipping and discount when your order is processed so that you receive the higher of the two discounts, but not both. Thank you!
And finally, there are some items that require a shipping surcharge because they are heavy or bulky or both (we have a 27 lb item--can you believe that? it's darn heavy). That surcharge is in addition to regular shipping charges. However, if you purchase more than $100 worth of product, you will only be charged the surcharge for the heavy item, not shipping for the rest of the products. Make sense? Excellent. If you have further questions, please check out our Shipping Policies page for more answers: http://www.livingplaying.com/free-shipping.html
That's it! And of course if you have questions about the policy or run into problems on the site, please do call me. I'm more than happy to chat and resolve any problem!
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